Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via CTTs, with tracking and drop-off without signature.

If you prefer delivery by CTT Express with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but very special care is taken to protect the glasses.

Boxes are amply sized and your items are well-protected.

Return Policy

theflyshades.com offers a 3 days return policy on merchandise based on the following conditions:

Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify us immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Theflyshades.com Customer Service at info@theflyshades.com of damaged products WITHIN THE FIRST 5 DAYS of receipt. Timely receipt of this information is necessary for Theflyshades.com to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.

Non-Damaged/Defective, Unopened Merchandise within 20 days of Original Purchase Date
If you have non-defective merchandise which is unopened, depending on circumstances, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more. Return shipping to us is at your expense.

Shipment Refusals
All refused shipments are subject to a 15% restocking fee or more. Please note once an order has been processed it can not be modified or cancelled. If the shipment is refused a restocking fee will apply.

The shipping fees are not refundable.

Non-Damaged/Defective, Opened Merchandise
We will not accept returns on merchandise that has been opened and is not defective.

Defective Products
If you have received defective merchandise you must contact us within 3 days for replacement of defective merchandise with the exact same product. 

All return products must have an RMA number return will be refused.

To receive an RMA:

• Please contact Theflyshades.com Service via email at info@theflyshades.com requesting a Return Merchandise Authorization (RMA) before shipping product back to us. This will expedite and help ensure the proper action or credit upon processing.
• In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer name, date of payment, customer email, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed.
• Please return all products 100% complete.
• Customer is responsible for shipping charges to Theflyshades.com center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by us to Customer, at Theflyshades.com's expense.
• Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or TNT. This is for your protection as well as to ensure quick action on your return.

Replacement Policy:

• Customer is responsible for returning damaged or defective merchandise to Theflyshades.com.
• Theflyshades.com will not ship replacement merchandise until receipt of damaged or defective item.
• All defective or damaged returns are subject to verification.

Failure to return a product within the return period will be deemed to be an acceptance of the product.

EXCEPTIONS TO THE ABOVE POLICIES

Orders for products designated as "This Sale Final", "No Returns", or similar language may not be returne To receive an RMA:

• Please contact Theflyshades.com Service via email at info@theflyshades.com requesting a Return Merchandise Authorization (RMA) before shipping product back to us. This will expedite and help ensure the proper action or credit upon processing.
• In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer name, date of payment, customer email, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed.
• Please return all products 100% complete.
• Customer is responsible for shipping charges to Theflyshades.com center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by us to Customer, at Theflyshades.com's expense.
• Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or TNT. This is for your protection as well as to ensure quick action on your return.

Replacement Policy:

• Customer is responsible for returning damaged or defective merchandise to Theflyshades.com.
• Theflyshades.com will not ship replacement merchandise until receipt of damaged or defective item.
• All defective or damaged returns are subject to verification.

Failure to return a product within the return period will be deemed to be an acceptance of the product.

EXCEPTIONS TO THE ABOVE POLICIES

Orders for products designated as "This Sale Final", "No Returns", or similar language may not be returned.