Do you ship internationally?
Yes… we do ship to any country or island in the world.
What is your shipping method?
We normally ship using International Airmail Priority service with the Deutsche Post, from Germany.
How can I Track my order?
We give you two ways to do that through our website.
1.- Click on TRACK tab, under the main menu options. Once there, enter your order ID (order number) in the box below and email, then press “Track” button. This information was given to you on your receipt and in the confirmation e-mail.
2.- Login to your Account. Visit the order page and click on TRACK icon to start tracking your package.
Any questions or doubts, kindly contact us!
Do you take credit cards?
Yes… we do accept all credit cards as a payment method.
Do you accept PayPal too?
Yes… we do accept PayPal.
How do I place an Order?
Easy steps. Simply add to the cart any product you want to order and then click on the checkout button. After confirming your order by filling out your shipping address, select the payment method. Do not forget to accept/check our terms and conditions, right before you click on “place order” button.
You can create an account by placing any order
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Where are your head offices?
We are based in Frankfurt, in Germany.
Can I order these in my prescription?
Who should I contact, if I have any queries?
Click on main menu options and then contact page, to send us any queries.
What's the difference between VIKINGs & SPARTANs?
Our catalogue of “fly” sunglasses contains mainly two different styles. The main characteristic that distinguishes “VIKING” model from “SPARTAN”, is that the first “fly” sunglass style has oval lenses.
“Spartans” are a bit bigger and have more rounded lenses. Even so, from a distance these small differences are negligible.
The “VIKING1973” model is special. We made them in one-piece version especially for “U2’s Achtung Baby” album – “Über” Deluxe box set, back in 2011. Thanks to the singer of the Irish band, they became popular in the U2 fan community, as he wore this style during ‘THE FLY’ video clip.
The “SPARTAN1968” style offers a bit of more protection from sunburn due to the larger areas of skin they cover. They’re comfy and easy to wear. It is also the preferred model for rock stars such as Lenny Kravitz, Keith Richards, Tom Petty or Bono to name a few.
How long to get my package?
To answer this question, kindly notice there are many factors such as the country you live in, customs, your local postal services and holidays, that makes really hard to predict when exactly you will get your sunglasses. However, we can give an estimated delivery time, from the moment we have dispatched your package until you receive it, based on our experience.
- Europe = 3 – 10 working days
- Rest of the world = 5 to 15 working days.
We always ship door to door. It’s very important to understand that once our packages hit the country of destination, deliveries will be managed by your National postal services.
Note: If you think it is taking too long the wait ( > 4 weeks) and the tracking website doesn’t provide any updated info, please ask your nearest local post office to claim your sunglasses with your tracking number.
What if I never receive my package?
Since May 1, 2019 we started to dispatch all our packages with a signature required before delivery. On top of that, an extra insurance fee has been included in the shipping costs to make sure your fly sunglasses will be delivered.
In case you never receive the goods after 4 weeks since the dispatch notification date, sent by us, please contact us immediately.
What to expect if that’s the case?
1.- We will open an International request via Deutsche Post.
2.- In many cases and after opening an international request, they return the packages. If so, we can either send you a new package or a full refund of the purchase price but the shipping costs.
3.- Worst-case-scenario, your package has been officially declared as lost by the Deutsche Post. Not a problem! We can either send you a new package or a full refund of the purchase price but the shipping costs.
Exchanges & Returns
In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:
1. The items are returned within 30 days of the purchase date and the original sales receipt is present.
2. Items must be in original condition as purchased, with all labels/tickets attached. Product must not have been worn.
3. All items can be returned unless they are considered SOLD & FINAL, no returns/exchange/ cancellation after payment is made.