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Theflyshades.com is an online company owned by Igor Gutierrez, based in Frankfurt (Sodener Str. 21, 61476 Kronberg i.T. Germany), under Nr. 06434006 – Steuernummer: 00382360090 – VAT: DE300473481. The following Terms, together with our Privacy Policy and Website Use Terms apply to your access to and use of our online shop and the supply of goods ordered via our shop. By ordering goods from our online shop, you acknowledge that you have read, understood, and agree to be bound by these Terms and the other documents referred to.
Buyers
You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete, and not misleading. You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, delivery charges, and applicable taxes and duties, at our discretion.
Orders
You must register with our website to be able to make purchases from our online store. Once you submit an order, you cannot cancel it. All orders are subject to acceptance by us, at our discretion.
Special offers
We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.
Prices
All prices are in EUROS. Prices include product taxes unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.
Payment
The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card upon completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard, and American Express. We also may accept PayPal payments. Credit card details are processed using at least SSL 256-bit encryption and are not stored by us. Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases, this may delay your order by a short period.
Errors
From time to time there may be errors on our website such as wrong pricing, wrong descriptions, and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.
Availability
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account for the amount charged. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.
Delivery/Shipping
We ship worldwide. We charge a fixed cost of €15 for European deliveries (as varied from time to time and subject to a surcharge for large orders). For other destinations, shipping cost is determined by destination, weight, and shipping method; usually 25€. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering. At times we may not be able to deliver to a P.O. Box.
We use all reasonable efforts to dispatch orders within 3 business days of the purchase date. Most orders should arrive within 5 to 15 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive by emailing info@theflyshades.com. Once we learn an order has not arrived within a reasonable period we will lodge an inquiry with the courier and advise you of any issues that are discovered.
We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order. You have the option to have your item delivered with or without a signature receipt. If you choose to have the item delivered without a signature receipt you are responsible for any loss or damage after delivery.
If you choose to sign for your item you will generally need to be available between 9.00 am and 6:00 pm to receive the delivery. You have the option to choose a different delivery address than your billing address. For example, you may want to use your work address for delivery if your employer’s workplace policies allow this. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card. You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of your failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.
Free Shipping Promotion
From time to time, we may offer free shipping promotions or similar. During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections. You must pay any return freight costs on change-of-mind purchases; however, we will cover redelivery costs for exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.
Damage
If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.
Risk
Risk of damage, loss, or deterioration to goods passes to you on delivery in accordance with these Terms.
Returning Packages
If for any reason we receive back a package (incomplete address, pandemic, etc) we will send you a notification email. We are willing to re-send it again at no cost. If we receive it back twice, you are responsible for new shipping costs.
Title
Goods ordered by you remain our property until you pay for them in full.
Product Warranties
To the extent legally permitted, we exclude all conditions, warranties, guarantees, and similar, whether express or implied, as to the condition, suitability, quality, fitness, or safety of any goods or services supplied by us (Warranties), other than those implied by statute which may not be legally excluded. Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option.
Returns
In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:
1. The items are returned within 14 days of the purchase date and the original sales receipt is present.
2. Items must be in the original condition as purchased, with all labels/tickets attached. The product must not have been worn.
3. All items can be returned unless they are considered SOLD & FINAL, no returns/exchange/ cancellation after payment is made.
Returns/exchanges can be sent to:
(ASK US FOR THE RETURN / EXCHANGE ADDRESS FIRST)
If you return items to us that do not comply with the above requirements, we will return them to you at your cost.
Packing problems
Please check your items against your receipt. If there are any discrepancies please email [info@theflyshades.com] as soon as possible and within 30 days of the purchase date.
To obtain a refund via OUR online store, please send us an email and notify us about this first. If we consider your claim valid, post the order back to us with a copy of the email. Promptly after we receive your return package your refund/exchange will be processed and a new item sent back out to you (where available) or we will credit your credit card, excluding delivery charges (unless goods are faulty or not as ordered). You will be charged an additional fee for redelivery. Do not re-use our courier bag.
Contacting us
You can contact us by email:
· By emailing us at [info@theflyshades.com]
Notices to you
We may notify you by email, a general notice on this website, or by other reliable methods to an address or using contact information previously provided by you.
Entire Agreement
These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.
Alterations
We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.
Effective Date: 20th October 2022
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